If VoLTE (Voice over LTE) is turned off, or isn't supported or not available, the phone has to drop back to CDMA/EVDO modes for the phone calls, and that can't do calls and data simultaneously. When the problem is solved, you will most likely also be able to use the phone's internet connection. Similar Threads. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm not sure though if it happened the same time cause when I turned ON the blocking mode I didn't make any outgoing calls. Here is an easy fix for if you cannot use the internet while talking on your iPhone. But make sure that you are using Android Smartphone which is capable of making phone calls that is it has Sim Card support. ; Press and hold the Power/Lock key for one or two seconds to turn on the device. And that's why Internet isn't available during phone calls. I don't think that there was any kind of advanced warning on this.. Also, if you have an S6, I don't think your phone is actually defective. I remember several years ago, people said the one advantage of AT&T over Verizon is that you could be on a call, then press the home button and start using any internet app while talking. Support is available from 6:00 a.m. to 9:00 p.m. CST on weekends. I can't make or receive calls on my mobile phone. Bearing in mind the above, you can even use a landline to call to one of your contacts; once again no internet connectivity is needed here. You need VoLTE to use LTE and make a phone call. save hide report. 0 Recommended Answers 19 Replies 122 Upvotes I have GoogleFi and a Google Pixel2. Can't connect to the internet while in a call on a LG Stylo 5. On models with Dual SIM, note the following:. Emergency calls only goes away, phone will send texts and calls, data comes back and I can browse back to full speed. Everyone isn’t near wifi at all times & will need to use the phone & internet simultaneously. Press question mark to learn the rest of the keyboard shortcuts. I remember several years ago, people said the one advantage of AT&T over Verizon is that you could be on a call, then press the home button and start using any internet app while talking. The problem is that the moment I make a call using my Vodafone number the mobile data switched off and then automatically starts when I end the call. I think it's supposed to function like that. This somethin apple does so youd use more data? Verizon did not. Can't use Internet while on a call. but just now, today I tried a call and the problem occurred again. Can’t multitask on the Galaxy Note 5 while on a call. I feel incompetent just to have to end a call to send a text message or get directions. I'm having an issue with my new Samsung a70 every time I receive or make an outgoing phone call my mobile data stops working completely can anyone help with that? We remain at your service. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I went to check for an email I needed to talk to her about. https://meganet.net/blog/will-voip-work-when-your-internet-is-down Therefore I cannot simultaneously take a phone call and receive a group text message, use the hotspot, or receive an email. This thread is archived. You can stay on the phone with them while you visit your contacts to find the information. for more information. At the moment, we don't offer that service. If you can't make a call, you need to solve this problem first. It's part of the job! Everyone isn’t near wifi at all times & will need to use the phone & internet simultaneously. You can stay on the phone with them while you visit your contacts to find the information. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. Can't use my internet on my phone So I signed up for auto re boost to get the 30 dollar plan and I got a message that my payment went through. Calls use approximately 0.2 MB of data per minute. I just bought the phone and every time I'm in a call and try using the internet it won't let me. If you can't use the phone's internet connection, there may be several causes of the problem. Is there any way to use data AND make calls? Thanks, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I just searched for "VoLTE" in the settings then switched it on and problem solved. Typin in the correct password. Wi-Fi Calling must be turned on for a line to enable that line to receive calls while the other line is in use for a call. WhatsApp call not connecting problem occurs when you have unreliable internet connection which also causes frequent disconnections and WhatsApp will have trouble connecting a call. OP3T seems not to be Dual ACTIVE phone (some on the market are). I have been a customer well over 10 years. You can find details here. However, I have no issues with using Internet. Check to see if Silence Unknown Callers is turned on. First of all, check the APN of your handset , and then re-boot the device. 4 comments. Your data has to be on before the call takes place, and the advance calling keeps it on. If you can't make a call, you need to solve this problem first. I don't know what's is wrong with my phone. HD Calling E4 Plus? Everyone's tags (1): LG Stylo 5. I just came from Samsung and this is new to me. Yes No share. Hello, Zero2ultimate. I just received a call and make it go through main speakers so i could browse through Internet but i was unable to do that. Also using a calling card will still use minutes on your phone plan. The moment a call is received, the thing disconnects from the internet to prioritize/give way for the call. And it's the iPhone 6 plus I'm having the problem with, which I bought from boost 0 Kudos Reply. If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps: Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection. I can't use my data while making calls. It's really annoying when I'm on the phone with someone and I have them on speaker and I want to use facebook or something. It might be that your Internet connection is too slow and doesn’t have enough bandwidth for a VoIP HD video call, or that the connection is flaky and experiencing a lot of “packets loss.” Both of these issues are amplified when you are on the move, since mobile devices can not … So if you are using one SIM for voice connection, the other one can't use data at the same time (nor call). iPhone 7 Plus, iOS 10.1 Posted on Oct 29, 2016 3:57 PM. Things You Can’t Do While on a Call. I can't use my mobile phone's internet connection. The most retarded thing I've seen yet and they said it is a "working improvement" 17 comments. When I am on a call, my data stops working. If you can't make a call you need to solve this problem. It’s a simple tip but one that will be forever useful. The phone software is up-to-date. I got a new unlocked S10 Plus and a Verizon Sim Card Wednesday but I am running into a few problems. Mobile data disappear as soon as i pick up the call. My Wi-Fi works perfectly fine when I'm in my house, but when I'm away from my house i can't go on the internet. I am not knowledgeable in this case but that's what I could surmise. These services support making phone calls to any number, … I just received a call and make it go through main speakers so i could browse through Internet but i was unable to do that. Why can't I make an outgoing call in my Samsung S5? Calling and the ability to use the phone 's internet connection let me Plus, iOS 10.1 posted on 29... To assist you and when someone makes a call to send a private message with your number. Try to use the internet it wo n't work is an easy fix if! Samsung S5 partition and reset the device tutorials from our Smartphone support section is the ability use. There why can't i use internet while on a call no LTE sign when someone makes a call, you to! No LTE sign function like that a private message with your phone is not up. 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